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By using or accessing this website you signify your acknowledgment and assent to the terms and conditions of use set forth below. If you do not agree to these terms of use, please do not use this website. Harmony Juvenile Products can revise these terms of use at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Please check these terms of use periodically for changes.

This website is owned and operated by Harmony Juvenile Products. The term “Harmony Juvenile Products” or “HJP” or “us” or “we” refers to the owner of the website whose registered office is located at 2435 Guénette Street, Montreal, Quebec, H4R 2E9, Canada. The term “you” refers to the user or viewer of this website.

Your use of any information or materials on this website is entirely at your own risk, for which Harmony Juvenile Products shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Questions concerning this website or its operation should be directed to the contact points set forth at the end of these terms of use.

Except as otherwise specifically provided elsewhere on this website, redistribution, retransmission, modification, republication or commercial exploitation of the contents of this website are expressly prohibited without the written consent of Harmony Juvenile Products. Requests for such permission should be made to the contact specified at the end of these terms of use. All rights not expressly granted herein are reserved. Downloading of any information, content or images from this website does not transfer any right or ownership of such information, content or images to you, and such information, content or images may be used solely in accordance with these terms of use.

This website contains hyperlinks to third party websites which are the sole responsibility of such independent third parties, and use thereof is solely at your own risk. Harmony Juvenile Products has no control over the content or policies of such third party websites, and we are not responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of any websites hyperlinked to this website. Those who choose to access information from this website (including any information obtained through any hyperlink) are solely responsible for the compliance of such information with any applicable law. Harmony Juvenile Products does not allow the unauthorized use of its logos, trademarks, or other graphics to create links to this site.

When you visit our website or send us e-mails, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with registered users by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The purchase of products from this website is subject to the applicable terms of sale set forth on this website. Products offered through this website shall be warranted in accordance with the written manufacturer’s warranty that is included with such product. Please refer to the terms of sales below.

The content of website is for your general information and use only. It is subject to change without notice. Harmony Juvenile Products makes no representations or warranties that this website is free of defects, viruses or other harmful components. We shall not be responsible for any damages or loss that may result from the hacking or infiltration of this website or Harmony Juvenile Products’ computer systems. The pages on this website may contain technical inaccuracies, outdated information and typographical errors. 
This website and all information, content, products or services made available through this website are provided “as is”. Harmony Juvenile Products does not guarantee the quality, data content, artistic worth, or legality of information, content, products or services that are made available or obtained by way of this website. We do not warrant that this website will be error-free or that defects will be corrected.

Please see our Privacy Policy for information regarding the collection and use of personal information from this website.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photography and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

These terms of use represent the entire understanding relating to the use of this website and prevail over any prior or contemporaneous, conflicting or additional communications.
Any unauthorized access, modification or change of any information, or any interference with the availability of or access to this website is strictly prohibited. Harmony Juvenile Products reserves all legal rights and remedies available to it and this disclaimer shall in no way be deemed a limitation or waiver of any other rights Harmony Juvenile Products may have.
Specific areas or pages of this website may include additional or different terms relating to the use of this website or the rights or obligations of you or Harmony Juvenile Products. In the event of a conflict between such terms and these terms of use, such specific terms shall control.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the province of Quebec, Canada.


If you do not wish to accept this Agreement, you should not order any products through our website.

By submitting an order, you represent and warrant that all personal information you have entered for the order is valid.
Except with respect to out of stock items, you cannot cancel or change an order once it has been submitted. All orders are expressly conditioned upon acceptance by us. You should notify us immediately if discrepancies are noted in the acknowledgment.
At this time, Harmony Juvenile Products only accepts and ships online orders within Canada and the United States.
You will receive an email notification once your order has shipped.

If an item you have ordered becomes unavailable after the order has been placed, we will cancel the order and notify you by phone, mail, or email. We reserve the right to cancel orders for out of stock items at any time. Parts listed as backordered may take up to eight (8) weeks to be restocked.

Harmony Juvenile Products does not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. We encourage you to review product warranties before completing your purchase.

Parts from other models are not interchangeable, may not be safe and are not guaranteed by Harmony Juvenile Products. You may only order parts that are listed as being appropriate for the model you own. We do not guarantee that all patterns or colors will match your model. At any time, Harmony Juvenile Products may substitute the original color or pattern of a product part with a different color or pattern.

Prices on our website are listed in the currency applicable to your selected location. Prices do not include shipping or handling, which shall be charged on all orders as applicable and will be indicated at the time of your order.
In the event a product is listed at an incorrect price due to typographical or other error in pricing, we have the right to refuse or cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.

All payments must be made by VISA or MasterCard. No other payment methods are currently accepted online or through our phone lines. Your rights as a cardholder are governed by your card issuer agreement and not this Agreement. You agree to notify us within sixty (60) days after any discrepancy appears on your credit card statement or such discrepancy will be deemed waived. If we do not receive payment from your credit card issuer or its agent, you agree upon our demand to pay all amounts due. You are responsible for paying any use, value-added or other taxes imposed on your purchases. We will not be responsible for any unauthorized amounts billed to your credit card by a third party.
Your credit card will be charged at the time your order is placed. In addition, an authorization hold in the amount of 5% of the order total will be placed on your credit card account. The hold will be removed when it expires or when the transaction is settled. A hold can take up to 30 business days to expire, depending upon the issuing bank.

Please note that these terms and conditions may change for future promotions. When redeeming an offer advertised on our Web site, please click the hyperlinked promotion code, if shown, to read the specific promotional details.
To use a promotion:
1. Shop - add the items you want to your Shopping Cart.
2. Enter Code - Enter the promotion code on the Shopping Cart page in the field “Enter Promotional Codes” then click “Apply to Order.” You MUST click “Apply to Order” for the order to be applied. If a different promotion code was previously entered, the previous promotion code will no longer be applied to your order. If your order meets the requirements of the promotion, you will see it applied within the shopping cart.
3. Checkout - proceed with checkout to complete your order. The promotion will be applied to your order as displayed throughout checkout.
Promotional Code Rules & Restrictions
• Promotional offer (“offer”) must be redeemed only at our Web site. Offer may not be redeemed through the Harmony Juvenile Products call center.
• All offers require a promotional code for redemption. You must provide the appropriate promotional code at the time of purchase.
• Offers related to merchandise are valid for in-stock merchandise at the Harmony Juvenile Products Store. We cannot offer rainchecks for promotional offers.
• Your order must meet all of the requirements of the offer.
• If your offer has a minimum purchase requirement, shipping and handling charges do not apply toward the minimum purchase amount.
• An offer may not be applied in excess of the value of the merchandise, shipping and handling charges or order, as applicable.
• If the offer is for a free item based on the purchase of another item, the free item will be automatically added to your Shopping Cart after both the qualifying item is added to the Shopping Cart AND the applicable promotional code is entered. The quantity of this item may not be changed. Removal of the qualifying item from the Shopping Cart will result in the removal of the free item as well.
• Free items are available only while Harmony Juvenile Products Store supplies last. We cannot offer rainchecks for promotional items.
• Only one promotional code may be used per order.
• Each offer is valid for a limited time only and expires on the date specified in the offer.
• Offer cannot be applied to orders already placed.
• If you return items purchased using a promotional code, you will not receive a refund for the amount of the offer.
• If you return items purchased using a promotional code for a free gift, the free gift must be returned as well or the value of the free gift will be deducted from your refund.

Unless otherwise indicated at the time of ordering or by subsequent notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select. If you choose an express delivery service, an additional charge will be imposed at the time of your order. If your order is accepted and the items selected are in stock, your order will normally ship within the time indicated on our website. All ship and delivery dates specified on our website are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Inspect your shipment upon arrival. Report any shipping-related damage immediately to the carrier.

Returns are only accepted for items purchased on Harmony Juvenile Products website within 30 days of purchase. Harmony Juvenile Products does not accept returns of items purchased through any third-party, including its retail partners. To obtain further return information or to arrange to return your item please contact a Customer Service representative at 1-877-306-1001 from Monday to Friday between 8:00 a.m. and 5:00 p.m. Eastern Time. All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items. By placing an order on harmonyjuvenile.com, you are accepting this return policy.

In no event will Harmony Juvenile Products be liable to you for any incidental, special, punitive, exemplary, or consequential damages arising from or connected with this agreement.

We provide our services to you subject to our Terms of Use, and your order and purchase are also subject to those terms which are incorporated herein. In the event of a conflict between our Terms of Use or Privacy Policy and these Terms of Sale, these Terms of Sale will control. We reserve the right to make changes to our site, policies, Terms of Use, Privacy Policy and these terms at any time.

Our warranty information can be accessed here.